How do I cancel my trial or subscription?
Canceling can be done easily by sending a request to our support here. Processing your request usually takes a few minutes but it can take up to 24 hours. You’ll continue to have full access to SociableKIT until the end of your trial or current billing period. After cancellation, you’ll retain access to your account until the next time you’re ready to use SociableKIT.
Will SociableKIT work with personal Facebook profiles or Facebook groups?
Not at the moment. When it comes to Facebook feeds, SociableKIT support Facebook pages only. A workaround of creating a Facebook page and use it with SociableKIT can be a good alternative for you.
Are there any long-term commitments or cancellation fees?
None. You can upgrade, downgrade, or cancel your subscription at any time. We’ll never charge a cancellation fee.
What payment methods do you accept?
We prefer to accept payments via PayPal. Don’t have a PayPal account? Creating one is very easy. Just fill out a few fields in this form, connect your card and you’re ready to go!
But if you do not want to use PayPal, please contact support so we can figure out how to use your card to send your payment.
Do you offer day passes or pay-as-you-go subscriptions?
Not at this time. Since all of our subscriptions are billed on a recurring basis without a contract or cancellation fee, you can use SociableKIT on an as-needed basis. You are welcome to cancel or renew your subscription at any time.
What will happen to my custom feeds after 7 days free trial?
7 days is a long time to evaluate our product. You can decide if our product can help your business within that period. After 7 days, SociableKIT will show “Free trial ended.” message instead of your custom feed. If you need to use our services indefinitely, please order a SociableKIT plan before the 7 days free trial ends.
Do you offer non-profit discounts?
We offer discounts for charitable organizations. Please contact support here so that we can determine if you are qualified for a discount. If you are NOT a non-profit, as seen on our pricing table, we do offer a 50% discount when you sign up for an annual account.
What will happen if I did not proceed with the payment or failed to pay?
SociableKIT will not work without the required funds. We will contact you first to fix this issue. If you are online, we will chat you using the chat box on this site. If you did not reply to any of our request. SociableKIT will show “account cancelled due to non-payment” message instead of your custom feed. If you need to continue using our services, please order a SociableKIT plan here.
Can I request a new feature or enhance existing solution?
Yes. Please send your feature requests to SociableKIT support here. We will communicate with you about how exactly you want the feature to work. If your request is possible to do, we will schedule to work on it and email you once development was completed. We love improving SociableKIT so this type of requests are always welcome.